Contracts Officer

Title: Contract Officer Mechanical and Electrical Salary £33,284 - £35,035Location: BeestonPermanentAbout UsMetropolitan Thames Valley Housing has a vision that ''everyone has a home and the opportunity to live well''. That means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.This roleAs a Contract Officer you will work within the Mechanical and Electrical Team within the Compliance and Technical Services Department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. This role will cover all Regions managing our contractors responsible for Mechanical and Electrical compliance and repairs.Key Responsibilities Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co-ordinate with internal MTVH teams and external stakeholders where necessary. Challenge poor service in line with KPIs to ensure good customer service to front line staff and residents and escalate issues as appropriate to the ..... full job details .....