Contracts Manager - Active Fire - Social Housing

OverviewJob Title:

Contract Manager - Actvie fire - social housing

Salary:

£50,000 - £60,000 per annum

Location:

Chigwell

Type:

Full-Time, Permanent

Job PurposeTo manage the day-to-day operations of contract(s) from inception through to final account settlement. The role ensures all activities are conducted in accordance with safety regulations, company policies, and electrical standards, while maintaining high levels of customer service to clients and residents.

Main Duties and ResponsibilitiesAs a Contract Manager, you will be responsible for the performance and compliance of your assigned contracts, ensuring delivery against KPIs and high standards across all areas. Key responsibilities include:

Managing daily operations of reactive and planned maintenance (PPM) service delivery

Leading, supporting, and developing your team to meet professional and project delivery standards

Building and maintaining strong, collaborative client relationships

Managing all aspects of pricing, quotations, job reviews, and invoicing

Monitoring and meeting contract KPIs and service level expectations

Procuring necessary materials for each project

Ensuring full compliance with legal, regulatory, and internal standards

Supervising, mentoring, and appraising team members, including engineers and junior supervisors

Keeping up-to-date with legislation and contract trends to assess business impacts

Acting as the main point of contact for contract-related communications and issue resolution

Monitoring and reporting on contract expenditure

Regularly reviewing systems, procedures, and methods to drive improvements and efficiencies

Engaging with clients at every stage of project delivery to ensure satisfaction and gather feedback

Clearly communicating company values and service commitments to clients

Raising accurate invoices weekly per contract

Salary and Benefits

23 days annual leave, increasing by 1 day each year of service (up to 25 days)

Option to sell up to 3 days of leave back to the company or carry forward 3 days per year

Paid full day for Christmas Eve and New Year\''s Eve (if falling on a weekday), despite early finish

Company vehicle and fuel card, where required

Company phone and tablet (as ..... full job details .....