Contracts Administrator

Job OverviewAquilo recruitment are working with a market leading manufacturer to recruit a contracts administration to join their established but growing team with an excellent culture and progression opportunities. The role is Mon to Friday with a 37 hour week, 25 days hol plus bank, enhanced pension.

Job PurposeTo be an ambassador for the Company through organising, enabling and managing both internally provided and externally managed Products and Services Contracts for all brands and product ranges. Promoting service excellence at all times, thereby supporting the continued business growth, using service as a differentiator.

Qualifications and Experience

Well practised customer service skills, well proven communication skills

Organisation and process management skills

Time Management

Experience of using UK Service Systems, included SAP and Salesforce

Able to interpret and enter Data correctly and accurately

Experienced team player

Able to work on own initiative

Numerate and literate

Ability to communicate effectively with internal customers, clients and external providers to ensure all enabling elements are correctly maintained to allow the use of the various Service Contracts that are to be provided

Able to work consistently to time scales

Change Management Skills

Data Interpretation and Reporting Skills

Job Responsibilities and Major Activities

Manage, Create, Administer and Maintain all Service-related options that require contracts and / or Service Agreements, Policies and Cover Plans that are used across all UK business units

Ensure all such records are correct and securely stored within the Service Systems used across the business units

To apply customer service skills to ensure that all customers receive an appropriate supportive service

Manage relationships with third party provider organisations to ensure that all legal and operational requirements are managed, including the loading of required records and amendments to records

Produce and maintain required reports from the system relating to overall Contract Record Management

Analysis of records that are not compliant and agree and undertake required actions to resolve non-compliance of records

Create and update relevant Key Performance Indicators and Management Information

Key Measures

Relevant KPI measures on overall contract landscape

Timeliness of Contract Changes

Level of outstanding Changes

Level of identified non-compliant record corrections

Pipeline of Demands generated from the Contracts

Stakeholder feedback

Key Challenges

Maintaining Data Accuracy and Controls

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