Contract Support Officer

Contract Support Officer

As a Contract Support Officer, you will provide operational and technical support across a range of property safety workstreams including, but not limited to, water safety, asbestos, fire safety, emergency lighting, lifting equipment, and security systems.

You will work closely with Contract Managers and external service providers to ensure contracts are compliant, efficient, cost-effective, and customer-focused. You will be a key player in maintaining a “safety first” culture by supporting the delivery of statutory and regulatory requirements, while also driving performance through accurate data management and continuous improvement.

Additional Information

This role requires occasional travel to Wareham and Weymouth for site visits and team meetings so a full UK driving licence is essential.

Key Duties & Responsibilities

• Support the effective management of servicing, maintenance, and works contracts, ensuring standards for time, cost, quality, and customer satisfaction are met.
• Lead daily coordination of Property Safety services, ensuring schedules and compliance with legislation.
• Assist Contract Managers by organising and minuting meetings, analysing KPIs, and addressing contractor performance issues.
• Occasionally chair contract meetings in the absence of Contract Managers.
• Maintain accurate records in line with data policies and follow up on required actions.
• Conduct audits of asset/equipment records and resolve discrepancies.
• Help design and implement systems and processes to ensure compliance, with regular reviews.
• Co-develop and maintain manuals and user guides.
• Provide or coordinate technical support, translating information for non-technical stakeholders.
• Build strong relationships with customers, colleagues, contractors, and suppliers.
• Ensure accurate financial reporting and coordinate with Finance and budget holders.
• Take ownership of issues and complaints, working towards effective resolutions.
• Carry out other duties as needed within the role’s scope.

Experience & Qualifications

Essential:

• Full UK driving licence and access to a vehicle (for attending site/team meetings).
• Previous experience supporting the delivery of contracts, projects, or programmes in Property Services, Compliance, or Asset Management.
• Basic understanding of property safety-related contracts and an understanding of KPIs and cost models (e.g., schedule of rates).
• Strong analytical skills – confident in manipulating, interpreting, and reporting on technical data.
• Comfortable identifying inconsistencies in data and proactively seeking solutions.
• Proficient in Microsoft Office and job management/CRM systems.
• Educated to GCSE level (or equivalent), with passes in English and Maths.

Desirable:

• Understanding of Landlord H&S legislative requirements and compliance practices.
• Experience working within a housing, facilities, or property safety environment.
• Knowledge of servicing requirements for fire detection, water safety, asbestos, and similar compliance workstreams.

Key Skills & Attributes

• Self-sufficient, proactive, and confident in decision-making.
• Excellent verbal and written communication skills.
• Logical thinker with strong problem-solving ability.
• Collaborative team player who also thrives working independently.
• Committed to delivering customer-focused services.
• Organised, adaptable, and calm under pressure.