Contract Support Officer

Contract Support Officer – Social Housing Repairs & Maintenance (Maternity Cover)

Location: Islington, London
Job Type: Full-time, Fixed-Term Contract
Contract Duration: 9–12 months (Maternity Cover)
Salary: Competitive, dependent on experience
Working Arrangement: Monday to Friday, fully office-based (no remote working)

Job Description

We are currently recruiting for an organised, proactive and experienced Contract Support Officer to join a busy team working on a social housing repairs and maintenance contract in Islington.

This position is to provide maternity cover for an initial period of approximately 9 months, with the possibility of extending to 12 months.

This is a fast-paced, office-based role involving the coordination of repairs, scheduling of trades operatives, tenant communication and contract administration.

The successful candidate will play a key role in ensuring repairs are completed efficiently, appointments are managed effectively, and client service standards and KPIs are consistently met.

Key Responsibilities

• Plan, schedule and coordinate responsive repairs and maintenance works.
• Manage trades operatives' diaries, allocating jobs according to availability, skills and urgency.
• Liaise with tenants to arrange, confirm and reschedule appointments.
• Handle incoming and outgoing calls, responding to enquiries and resolving issues professionally.
• Monitor ongoing jobs, updating progress and addressing delays.
• Raise purchase orders for materials, works and subcontractors.
• Maintain accurate job records and update contract management systems.
• Upload completion documents, certificates and photographs.
• Process work orders, variations and job completions.
• Communicate regularly with the Contract Manager, trades operatives and clients.
• Assist with reports, meeting minutes and performance monitoring.
• Ensure all administrative activities meet client KPIs and service level agreements.

Requirements

• Previous experience in an administrative, scheduling or contract support role.
• Experience within social housing repairs, property maintenance or construction would be highly advantageous.
• Excellent organisational and multitasking skills.
• Strong communication and customer service skills.
• Confident handling telephone enquiries and communicating with tenants and operatives.
• Good IT skills and experience using job management or scheduling systems.
• Ability to prioritise workloads and work effectively under pressure.
• Strong attention to detail and a proactive, problem-solving approach.
• Ability to work collaboratively within a busy office environment.

What We're Looking For

We are looking for someone who is reliable, organised and confident managing multiple tasks simultaneously. You should be comfortable working in a busy environment, communicating with different teams and ensuring that jobs progress smoothly from initial booking through to completion.

Please note: This is a fully office-based maternity cover position, expected to last between 9 and 12 months.

How to Apply

If you have relevant experience and are interested in this opportunity, please apply with your up-to-date CV.

We look forward to hearing from you!