Contract Support Officer

Contract Support Officer Social Housing Repairs and Maintenance (Maternity Cover) Location: Islington, London Job Type: Full-time, Fixed-Term Contract Contract Duration: 9 12 months (Maternity Cover) Salary: Competitive, dependent on experience Working Arrangement: Monday to Friday, fully office-based (no remote working) Job Description We are currently recruiting for an organised, proactive and experienced Contract Support Officer to join a busy team working on a social housing repairs and maintenance contract in Islington. This position is to provide maternity cover for an initial period of approximately 9 months, with the possibility of extending to 12 months. This is a fast-paced, office-based role involving the coordination of repairs, scheduling of trades operatives, tenant communication and contract administration. The successful candidate will play a key role in ensuring repairs are completed efficiently, appointments are managed effectively, and client service standards and KPIs are consistently met. Key Responsibilities Plan, schedule and coordinate responsive repairs and maintenance works. Manage trades operatives'' diaries, allocating jobs according to availability, skills and urgency. Liaise with tenants to arrange, confirm and reschedule appointments. Handle incoming and outgoing calls, responding to enquiries and resolving issues professionally. Monitor ongoing jobs, updating progress and addressing delays. Raise purchase orders for materials, works and ..... full job details .....