Contract Support

Why work for us? Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from £56 million in 2020 to £125 million in 2025. To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and lets talk. What will be my core responsibilities? To be the first point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system and managing queires and issues. This role will be based up at UWE Campus. Build strong relationships with external and internal clients, delivering an exceptional client experience. Be the first point of contact for clients and engineers that are contacting the Service Delivery Team by phone or email. Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals. Respond to enquires from our Clients, Account Managers and Engineers within set timescales. Ensure work orders are processed meeting client SLAs, KPIs ..... full job details .....