Negotiable
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Contract Support.
Purpose of the job
To provide exceptional customer service and comprehensive financial and administrative services to the client and the contract. In order to be successful in the role it is key that the Contract Support understands procedures, processes and operates them to the required standards.
Responsibilities and daily activities:
Contract
- Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.
- Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
- Compiling of the Contract Review pack
- Conducting supplier surveys on MySupplier
- Compiling of the Customer Monthly Management Report
- Liaising with the client regarding payment of invoices
- Site inductions
- Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system.
- Continually develop systems to maximize efficiency benefits for the customer and GWS.
- Update labour allocations to ensure accurate client reporting
Finance
- Support the preparation and delivery of monthly Contract and Business Unit Reviews.
- Co-ordination of the billing application, calculating margins, raising invoices and submitting to client
- Chasing of debt to keep within contractual terms
- Creation and review of management reports such as P&L, WOM, Debt, OPO''s & Invoice Pool
- Raising Purchase Orders
- Reviewing open Purchase Orders
- Policy and procedure compliance
- Processing supplier invoices and resolving any queries
- Comprehensive spend tracking
- Weekly report submission to include WOM, Debt, Invoice Pool and OPO updates
- Drive high quality financial performance to influence P&L result.
- Ad-hoc reporting as requested by Business Unit or Business/Finance.
Quality
- Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements
- Reporting and management of work management system
- Logging hazards & customer feedback on the QHSE Management Portal
- Subcontractor reviews
- Log books compliance
- Maintain eLogbooks
People
- Timesheets
- Organising training for the team
- Updating of the team attendance planner
- Arranging agency cover and submitting hours on portal
- Culture carrier and promotes best practice
Qualifications and Skills:
- Hold academic passes with at least GCSE Maths and English or equivalent.
- Highly computer literate
- IT Skills to achieve key tasks and give the business a sound reporting base.
- Superior written and verbal communication skills with strong oral presentation skills.
- Capable of working in a matrix environment.
- A basic understanding of business and customer-facing environments.
- Been a part of a high-performing team.
- Customer focus skills with a passion for customer service.
- Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
- Self-motivated and ambitious
- Results/ task orientated, with attention to detail and accuracy
- Excellent time management and organisational skills
- Commitment to continuous improvement
- Ability to work as part of a team, as well as independently
- Calm manner, able to work under pressure and with changing demands and priorities
- Confidential and discrete approach
About CBRE Global Workplace Solutions:
As one of CBRE''s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world''s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry''s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune''s "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."
Application Process:
Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.
Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
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