Contract Support Associate

Company Profile

CBRE is the global leader in commercial real estate services and investment. We help our clients and communities realise their potential through industry-leading expertise, innovation, and integrated solutions.

Job Title:

Contract Support Associate
As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account.

Role Summary:

• This role is part of the Contract Quality Management job function and is responsible for supporting the delivery of contractual services to ensure requirements are fulfilled.
• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximise customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage subcontractor paperwork.
• Review processed invoices and ensure accurate cost centre coding. Coordinate the billing application, calculate margins, raise invoices, and submit to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Accounts Payable, and open purchase orders.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyse data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Experience Required:

• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Strong organisational skills with an advanced inquisitive mindset.
• Advanced mathematical skills with the ability to calculate percentages, discounts, and mark-ups.

DISCLAIMER
This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. CBRE reserves the right to modify this job description at any time without notice.

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