https://jobs.co.uk/job/contract-service-desk-manager-preston-gbv-ltd--f36a5ea0-f3ef-46b6-9d05-ff4a159ff9ea RSS feed for Contract - Service Desk Manager - Preston at GBV Ltd. en-gb Thu, 16 Jul 2026 00:45:44 GMT https://jobs.co.uk/job/contract-service-desk-manager-preston-gbv-ltd--f36a5ea0-f3ef-46b6-9d05-ff4a159ff9ea https://jobs.co.uk/job/contract-service-desk-manager-preston-gbv-ltd--f36a5ea0-f3ef-46b6-9d05-ff4a159ff9ea Wed, 15 Jul 2026 11:52:57 GMT Location: Preston | Salary: 10000-500000 Annual | Type: Contract | Contract Service Desk Manager (1st Line andamp; Request Fulfilment)Location: Preston (5 days per week on-site)Contract: Initial 6 monthsIR35: Outside IR35Rate: DOEStart: Immediate/Next few weeksThe OpportunityWe''re looking for an experienced Service Desk Manager to join a large enterprise technology function on an initial six-month contract.This is a hands-on leadership role where you''ll take ownership of a busy 1st Line Service Desk supporting several thousand users. The focus is on improving service quality, increasing operational efficiency, driving automation and creating a high-performing customer-focused support function.You''ll work alongside senior technology leaders to improve service operations, enhance colleague experience and deliver measurable improvements across people, process and technology.Key ResponsibilitiesLead the day-to-day operation of a large-scale 1st Line Service Desk.Improve SLA, XLA, CSAT and First Contact Resolution performance.Optimise ticket triage, routing and request fulfilment processes.Drive self-service, automation and shift-left initiatives.Own service reporting, operational metrics and continual improvement activities.Improve knowledge manage... Contract