Contract Performance Lead

Would you thrive on holding teams accountable and ensuring customer commitments are consistently delivered? Are you passionate about building trusted customer relationships while driving retention and growth opportunities? Join our Contract Performance Team Our Contract Performance team ensures we deliver on every promise made to our customers. Working across sales, service delivery, procurement and vendor management, the team protects customer satisfaction, retention and long-term success. By building trusted customer relationships, they help identify opportunities that support future growth. Success. The Softcat Way. At Softcat, we don''t just help customers embrace technology, we help our people grow too. Join a team where you''ll be empowered to bring ideas, challenge the status quo, and make a genuine impact. We believe that together we achieve more, celebrating success while supporting one another every step of the way. Drive customer success through exceptional contract delivery and trusted relationships. As our Contract Performance Lead, you''ll play a key role in ensuring we consistently meet our contractual commitments, safeguard customer retention and drive operational excellence. You''ll lead a small team focused on customer performance while working closely with internal stakeholders and customers to manage risk, improve delivery outcomes and identify opportunities for growth. As Contract Performance Lead, you''ll be responsible for: Leading ..... full job details .....