Contract Manager

Contract ManagerWythenshawe, Manchester£51,270.06 per annum We''re looking for an experienced and proactive Contract Manager (Responsive Repairs) to join our Property directorate on a 12-month fixed-term basis. This is a key operational role, ensuring our responsive repairs service is delivered safely, efficiently and to a high standard for our customers.If you''re passionate about delivering high-quality services, building strong contractor relationships and driving performance, this is a great opportunity to make a real impact within a busy, customer-focused environment.What you''ll be doingLeading the delivery of responsive repairs contracts, ensuring services meet agreed standards, KPIs and customer expectations.Monitoring contractor performance, identifying issues and driving improvements to ensure consistent, high-quality outcomes.Managing contract compliance, including health and safety, regulatory requirements and contractual obligations.Carrying out inspections and quality checks to ensure works are completed to the required standard.Responding to customer enquiries, complaints and service issues, ensuring they are resolved effectively and professionally.Analysing performance data to inform decision-making, identify trends and support service improvement.Maintaining accurate records, contract documentation and reporting to support governance and oversight.Building strong relationships with contractors, internal teams and partners to ensure a collaborative, ''one ..... full job details .....