Contract Manager - Housing Maintenance and Repairs

Maintenance Contract Manager (housing sector), N and E London, to £60k + car + package Salary: Circa £50,000-£60,000 plus vehicle/allowance and benefits We are recruiting for an experienced Contracts Manager to lead a responsive repairs, maintenance and voids contract across North and East London. This is a key client-facing role within the social housing sector, managing day-to-day service delivery for a busy resident-led repairs operation. The successful candidate will take ownership of operational performance, resident satisfaction, health and safety, quality, commercial control and KPI delivery. You will lead a multi-trade team and support functions to ensure repairs and void works are completed safely, efficiently and right first time. Social housing sector experience is essential. Candidates must have a strong background managing responsive repairs, voids, maintenance or property services within a housing association, local authority or closely related social housing environment. Key responsibilities include: Managing day-to-day delivery of responsive repairs, maintenance and void works across North and East London. Leading operatives, schedulers and support staff to deliver a high-quality resident experience. Driving performance against KPIs including appointments kept, right-first-time repairs, satisfaction and void turnaround. Managing client relationships, escalations, complaints and service improvement activity. Overseeing budgets, productivity, subcontractors, ..... full job details .....