Contract Manager

Job Title: Contract Manager
Location: Romford (covering Essex, South London, and the Home Counties)
Contract Type: Permanent
Salary: -55,000 - -60,000

Overview
We are seeking a well-rounded and client-focused Contract Manager to oversee a major housing maintenance contract worth -5m per year, delivering a mix of reactive repairs and planned works, primarily windows and doors. This is a long-term role within a family-run business, offering the opportunity to work closely with clients while ensuring the highest operational standards.

Key Responsibilities

• Manage the delivery of a large-scale housing maintenance contract, ensuring works are completed on time, within budget, and to required quality standards.

• Oversee both reactive repairs and planned works programmes, with a focus on windows and doors.

• Act as the primary point of contact for the client, building strong, trust-based relationships.

• Ensure full compliance with health and safety regulations, statutory requirements, and industry best practices.

• Monitor budgets, track performance, and ensure accurate use of SOR (Schedule of Rates) codes.

• Conduct site visits, inspections, and client meetings to maintain service levels and resolve any issues promptly.

• Lead, support, and develop site teams to deliver consistent and efficient service.

• Report regularly to senior management on performance, progress, and any areas for improvement.

Skills & Experience

• Proven experience in contract management within construction, maintenance, or social housing.

• Experience working with Tier 1 contractors is desirable.

• Strong knowledge of reactive maintenance and planned works delivery.

• Good operational knowledge and ability to manage works using SOR codes effectively.

• Excellent client-facing skills with the ability to manage relationships and expectations.

• Strong commercial and financial acumen, with experience managing multi-million-pound contracts.

• Knowledge of relevant legislation, compliance requirements, and health and safety regulations.

Benefits

• Progression opportunities and room for growth

• Long-term position in a stable, family-run business

• Opportunity to manage a high-value, high-profile housing maintenance contract