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Permanent

Contract Manager

Kent
money-bag Negotiable
Posted 3 days ago

Senior Contracts Manager - Service & Maintenance - Kent

You will take full operational, financial, and contractual responsibility for a portfolio of high-profile contracts (up to -2 million in value), primarily within the Service & Maintenance division. You will be the key contact for your clients, ensuring service excellence and compliance, while leading a high-performing team and contributing to the company''s continued success.

  • Lead the delivery of HVAC and M&E service contracts across multiple client sites.
  • Maintain and build strong client relationships, ensuring service satisfaction and contract retention.
  • Manage contract P&L, budgeting, and performance reporting.
  • Ensure compliance with H&S, operational procedures, and KPI targets.
  • Oversee site operations, technical service delivery, and all related documentation.
  • Provide accurate quotes and cost breakdowns for reactive works and small projects.
  • Deliver quality assurance through site inspections and audits.
  • Support, train, and develop site and mobile teams to maintain high standards.

THE PERSON

  • Experience managing large, complex service and maintenance contracts.
  • Strong understanding of HVAC systems and mechanical services (formal qualifications an advantage).
  • Proven track record in financial and operational management of contracts.
  • Excellent client-facing and stakeholder engagement skills.
  • Effective leadership, team management, and mentoring abilities.
  • Commercially astute and solution-focused with a proactive approach.
  • Confident in estimating, quoting, and CAFM systems (training provided if required).
  • Strong IT skills: MS Word, Excel, and CAFM platforms.
  • Organised, detail-oriented, and able to manage multiple priorities under pressure.



Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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