Contract Logistics Manager

Contract Logistics and Customer Service ManagerLocation: Stanford-le-Hope, Essex Salary: Up to 48,700 per annum Hours: Full-time 40 hours per week 8:30am - 5:30pm PermanentWe''re working on behalf of a leading global logistics provider to recruit an experienced Customer Service and Office Manager for their multi-user contract logistics site in Stanford-le-Hope. This is a key leadership role that blends operational office management with hands-on customer service delivery across multiple client accounts.You''ll lead a small team while overseeing day-to-day office functions, financial admin, procurement, and customer engagement. If you enjoy a varied role where no two days are the same, this could be an excellent fit.Key Responsibilities:Customer Service Management:Be the main point of contact for clients, handling service queries, escalations, and ongoing liaisonLead and support the Customer Service and Admin team (currently 2 x CS, 1 x Admin)Maintain service excellence by implementing and monitoring client-facing proceduresWork collaboratively with internal teams to resolve customer issues quickly and efficientlyOffice and Administration Management:Manage the smooth running of the office: ordering supplies, maintaining equipment (e.g. printers, coffee machines), and working with contractorsOversee basic finance tasks: petty cash, invoicing, budget tracking, and liaison with finance teamsMaintain clear records of office activities and compliance documentation (QEHS)Support ..... full job details .....