Contract Director - Soft Services - Healthcare

Contract Director andndash; Soft Services andndash; Healthcare

Salary:andnbsp;Competitive plus Benefits

Join one of the UKandrsquo;s leading support services providers, dedicated to delivering outstanding service within healthcare environments. We are currently seeking a commercially focused and experienced Soft Servicesandnbsp;Contract Directorandnbsp;to lead the full delivery of Soft Facilities Management (FM) services to a key hospital contract in Kent.

This is a high-profile leadership role, ideal for a senior professional with strong PFI experience, exceptional stakeholder management skills, and a proven track record in Soft FM operations within healthcare settings.

About the Role:

You will be responsible for overseeing and continuously improving the delivery of all soft servicesandmdash;cleaning, catering, portering, waste, switchboard and retail operations to name a fewandmdash;across the hospital. Your focus will include driving operational excellence, ensuring regulatory compliance, optimising financial performance, and enhancing patient and staff satisfaction.

Key Responsibilities:

• Strategic Leadership:andnbsp;Lead all aspects of soft FM and retail operations, embedding a high-performance culture and ensuring service excellence.
• Financial Management:andnbsp;Manage budgets, drive cost efficiencies, and identify revenue opportunities to ensure the commercial success of the contract.
• Contract Performance:andnbsp;Ensure full compliance with all service level agreements (SLAs), key performance indicators (KPIs), and regulatory standards.
• Stakeholder Engagement:andnbsp;Build strong, collaborative relationships with NHS Trust stakeholders, internal teams, and external partners.
• Team Development:andnbsp;Lead, mentor, and inspire a multidisciplinary team, ensuring professional development and high levels of engagement.
• Risk and Compliance:andnbsp;Maintain rigorous standards for safety, governance, and risk management across all service areas.

What Weandrsquo;re Looking For:

• Proven track recordandnbsp;in a senior Soft FM leadership role, ideally within a PFI and healthcare environment, however this is not essential
• Strongandnbsp;commercial acumen, with experience managing large budgets and identifying growth opportunities.
• Excellentandnbsp;leadership and communication skills, with the ability to influence and build trust at all levels.
• A deep understanding ofandnbsp;contract management, compliance, and operational delivery in complex, regulated settings.
• Aandnbsp;customer-centricandnbsp;mindset, ensuring services consistently exceed expectations.

Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. Youand#39;ll find a wide selection of vacancies on our websites