Continuous Process and Service Improvement Analyst

As a Continuous Process and Service Improvement Analyst within the central operations hub you will support the delivery and embedding of Operational Excellence across operational teams. Working closely with Hub Managers, Team Leaders, and the wider Service Excellence and Process functions, the role will drive structured problem solving, operational performance improvement, standard ways of working, and continuous improvement activity across the hub. The role will support operational teams through coaching, facilitation, process observation, and performance analysis, helping to identify improvement opportunities, improve operational flow and service delivery, and support the successful implementation of operational change, centralisation, and improvement initiatives Key Responsibilities Operational Excellence and Ways of Working Embed Operational Excellence principles and standard ways of working across the hub, ensuring teams apply consistent, structured approaches to performance and improvement Drive effective daily management routines, including huddles, visual management, process confirmation, skills matrices and structured performance discussions Identify opportunities for simplification, standardisation, automation, and improved service delivery across operational activities Support Hub Managers and Team Leaders in using operational performance data, workload trends, customer demand and process variation to identify issues and improvement priorities Continuous ..... full job details .....