Continuous Improvement Associate

Overview

Join a team shaping the future of our business and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment. As a Continuous Improvement Associate within Payments Operations, you will work with the Operations Teams and Service Owners to provide continual service improvements, in support of our key values, ensuring the right cash, is in the right place, at the right time, with maximum transparency. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, while your strategic planning skills will guide our direction and resource allocation decisions.

Responsibilities

Work on Demand Management – triaging of Demands to ensure adherence to our Services and controls

Ensure ongoing accuracy of Pool coverage through rigorous and sustainable analysis of the account population

Use data to drive decision making, prioritization and continuous improvement for CAM

Provide accurate, appropriate and timely progress reporting, highlighting risks and issues

Communicate frequently with stakeholders

Manage stakeholder relationships and build strong relationships with key partners (Settlement Operations, Finance Controllers, Product Controllers, Cash Asset Class Controllers)

Required Qualifications, Capabilities, And Skills

Strong work ethic, self-starter who is creative with a ‘can-do’ attitude

Ability to challenge the Status Quo and question why a service is being provided or provided in a particular manner

Excellent prioritisation, planning, organisational and time management skills, with the ability to handle multiple priorities and to act with own initiative

Project Management - execution focused and risk aware, a problem solver who can articulate clear and workable solutions

Takes responsibility and ownership for issues and follows through to resolution with timely and relevant communications

Strong interpersonal skills, confident in both verbal and written communication at all levels, Influencing action and change

Analytical mindset with ability to perform meaningful analysis, understand and explain underlying drivers (i.e., tell the story behind the numbers)

Promotes an inclusive work environment, respects individuals at every level and leverages an agile and flexible style

Demonstrated communication and diplomacy skills to work cross-organizationally at all levels to influence others, drive results/change and implement projects/processes

Strong data centric and problem-solving mindset

Desire to receive feedback and continuously improve, demonstrating a growth mindset

Preferred Qualifications, Capabilities, And Skills

Knowledgeable of banking functions, specifically, in one or more of the following areas: Finance, Network, Reconciliations, Cash Management, Risk and Controls

Process design. Understand the strategic objective and work to a pre-agreed framework

Experience using business analysis techniques and/or other relevant capabilities, such as data mining, process mapping, process improvement, measurement frameworks

Knowledge of end-to-end technology lifecycle

Builds/promotes a client/customer centred organization

Experience of Industrialisation of new processes and experience of working in an Agile Environment

Experience of the following application: Confluence/Jira, Microsoft products and Business intelligence applications such as Tableau/QlikView

About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The TeamJ.P. Morgan’s Commercial and Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial and Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the ..... full job details .....