Continual Improvement and Innovation Manager

Continual Improvement and Innovation Manager Redhill, Surrey Hybrid Working 16-Month Fixed Term Contract The Opportunity A leading global technology and engineering organisation is seeking an experienced Continual Improvement and Innovation Manager to join a major long-term transport technology programme. The programme involves the operation, maintenance and ongoing development of a large-scale, business-critical technology environment supporting millions of passenger journeys. It encompasses customer-facing equipment, payment and ticketing technology, back-office platforms, IT infrastructure, operational systems and associated support services. This is a key role responsible for establishing and leading the continual improvement and innovation function across the programme, identifying opportunities to improve service quality, operational efficiency, system resilience, maintainability, customer outcomes and value for money. The successful candidate will work across operational, service management, engineering and technical teams, using the ITIL Continual Improvement Model to identify, prioritise and deliver measurable improvements. Key Responsibilities Establish, manage and continuously develop the programme''s Continual Improvement and Innovation framework, aligned with ITIL principles and contractual requirements. Lead continual improvement processes across service delivery, operations, engineering and technology environments. Conduct and coordinate assessments of ..... full job details .....