{"@context":"https:/schema.org/","@type":"JobPosting","title":"Dental Software Support Specialist

Overview

We are building cutting-edge software that powers dental laboratories – helping them simplify operations, deliver high-quality work, and stay ahead in a demanding industry. Our platform helps labs manage cases, organize workflows, and serve their dentist clients more effectively.We\''re hiring a Dental Lab Technical Support Specialist to help lead the way in supporting our users. This is a unique opportunity for someone with a dental background who\''s ready to grow into a leadership role in a tech company. Your role is more than just a support role. You\''ll play a key part in shaping the way we help dental labs succeed by handling day-to-day support requests, building and expanding our Help Center, creating videos and tutorials, improving documentation, and helping design scalable support processes. If you have a background in dental (especially lab or front-desk experience), love working on a computer, and are ready to take initiative, we want to hear from you.Responsibilities

Provide day-to-day technical support to dental lab customers using our softwareManage incoming support requests using a CRM / ticketing system (e.g. Zendesk, Intercom)Record helpful video walkthroughs and short tutorials (camera-facing)Deliver live training and onboarding sessions for new usersBuild and maintain our Help Center and documentation-articles, FAQs, videos, and moreImprove support workflows, identify common issues, and propose scalable solutionsAct as the bridge between users and our product team-sharing feedback and opportunitiesWork two days per week with slightly later hours to accommodate support for US-based clientsHelp shape our internal support processes as we continue to growHelp clients onboard and get started with the systemQualifications

Experience in a dental company or in a dental reception / admin roleStrong computer skills, with experience using CRM and ticketing systemsClear, friendly communication skills - English only (written and spoken)Comfortable being on camera for support videos and onboarding sessionsAble to work later hours two days a week to support users in different time zones (US)Eager to take ownership, improve processes, and grow with the roleOrganised, dependable, and proactive in solving problemsBenefits / Perks

Full training and mentorship from a supportive, mission-driven teamHands-on role in a fast-growing European dental tech companyOccasional travel to events and team retreatsThe chance to help shape the support experience for labs around the worldSeniority level: Entry level. Employment type: Full-time. Job function: Health Care Provider. Industries: Medical and Diagnostic Laboratories. Location: Birmingham, England, United Kingdom. Salary: £35,000.00-£40,000.00. 7 hours ..... full job details .....