Content Workflow Administrator

Likewize Bristol, England, United KingdomPosition: Content Workflow Administrator (12 month Fixed term contract)

Location: Bedminster Down, onsiteSalary: £23,907 + BenefitsHours: Monday - Friday, 37.5 hoursWelcome to LikewizeAt Likewize, we are on a mission to protect and support the world’s technology. As a global leader in insurance, repair, sustainability, and tech support solutions, we serve over a billion customers across 30 countries, solving more than 250 million problems each year.From lost and stolen devices to complicated tech issues, we’re the behind-the-scenes heroes who keep the digital world running for some of the world’s largest brands, telcos, and banks.Position Summary

We’re looking for an organised, detail-driven Workflow Administrator to join our fast-paced team. This role is central to ensuring the smooth and effective management of content workflow tickets via JIRA. You will triage and allocate incoming requests, maintain clear status tracking, and collaborate closely with internal teams to drive resolution and process efficiency.Key Responsibilities

Review and triage new tickets raised by internal stakeholders and clientsEnsure all necessary information is provided and tickets are correctly categorisedAllocate tickets to appropriate teams in line with roadmap prioritiesCollaborate with the Content Planner to manage priorities effectivelyMaintain accurate ticket statuses and categories within JIRAIdentify and remove blockers by liaising with relevant teamsMonitor ticket progress, ensuring timelines are metAct as a central point of contact for all workflow-related updatesProvide timely communication on ticket status and progressEscalate delays or issues to relevant stakeholders as neededIdentify trends or recurring issues in ticket workflows and propose solutions for process optimisationEnsure the workflow management process evolves to meet the needs of the business and stakeholdersConduct ad hoc administrative tasks and optimisation requests as required, supporting agile responses to evolving business needsRespect the value of information by following Likewize''s data protection / information security policies and proceduresAbout You

Experience and Skills

Previous experience with JIRA or similar workflow management toolsExperience in workflow, project coordination, or administrative rolesStrong organisational and multitasking skillsExcellent communication and stakeholder engagement skillsHigh attention to detail and ability to prioritise effectivelyProactive, solutions-focused, and self-motivatedComfortable working independently and in a teamFlexible and adaptable to evolving business needsWhat do we offer?

At Likewize, we care about you and your progression. We offer:A competitive salary and benefits packageA supportive and collaborative cultureA fun and dynamic work environmentA range of learning and development opportunitiesHealth Cash Plan, covering Dental, Optical, Prescriptions, Health and Wellbeing, Maternity Antenatal appointments and adoptionAccess to a GP at any time, with prescriptions delivered to your home or workEnhanced Maternity, Paternity and AdoptionMy Perks with hundreds of offers and exclusive discountsA fully paid Employee Assistance ProgrammeFree onsite car parkingEmployee DiscountsCycle to work schemeHoliday buy back scheme, the opportunity to buy up to five extra days of annual leaveEquality, Fairness and Inclusion

We believe in fairness – a core value. We are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to inclusive recruitment and workplace adjustments to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.Seniority level

Entry levelEmployment type

Full-timeJob function

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