Content Editor - Knowledge Base

Our premium brand Automotive client is currently recruiting for the following role:Content Editor - Knowledge Base - 27.21/hr (Inside IR35) Coventry (hybrid potential) 12 Months (potential for yearly renewal)About the Role:We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre team for 12 months. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents and enhances the customer experience.This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools.You''ll work closely with subject matter experts, operational teams, and technology partners to ensure our knowledge base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction.Key Responsibilities:- Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation.- Collaborate with teams to gather information and translate complex processes into easy-to-understand content.- Ensure all content is up-to-date, relevant, and aligned with brand tone and service standards.- Monitor usage and feedback to continuously improve knowledge base effectiveness.- Support the rollout of new services and processes by ..... full job details .....