Content / Conversational Designer: Agentic experience Design

Content/Conversational Designer: Agentic experience DesignLocation: LondonContract Length: 6 monthsWorking Pattern: Hybrid - 2 days per week in the office. Via Umbrella companyAre you ready to take your content design skills to the next level? Our client, a leading player in the banking industry, is seeking a passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer-first experiences in the exciting realm of Conversational Banking!What You''ll Do: As an agentic Content Designer, you will:Collaborate with a dynamic cross-functional team to create engaging, safe, and compliant customer experiences.Leverage your content design expertise to understand customer needs and craft AI-powered content that is structured, accurate, and machine-usable.Develop content approaches for emerging AI patterns, ensuring clear communication and usability.Partner with data scientists and engineers to define and evolve a knowledge graph that models relationships across products and systems.Conduct content audits and refine content strategies to ensure readiness for AI systems.Prototype, test, and iterate to continuously improve the quality of customer interactions.What You Bring:Content Design Expertise:Strong UX writing skills and the ability to simplify complex information.Design Thinking:Proficiency in problem framing, ideation, and testing.Systems Mindset:Ability to design content across entire journeys and ecosystems, ..... full job details .....