Contact Worker

Job Title: Contact Worker
Department: Children''s Services - Safeguarding & Specialist Support
Location: Worcestershire (community-based with flexible working)
Reports to: Team Manager - Family Contact Service
Hours: Flexible, including evenings and weekends

Job Purpose

The Contact Worker supports children and families by supervising safe and positive contact sessions as part of care assessments and plans. The role focuses on direct work with children and their families, helping to create supportive environments that promote child wellbeing and positive family relationships.

Key Responsibilities

• Supervise contact sessions between children and family members

• Provide direct support to children, parents, and carers

• Encourage parents and carers to meet the needs of their children

• Work in partnership with multi-agency professionals

• Maintain accurate, timely records and produce reports

• Work flexibly, including evenings and weekends (rota basis)

• Transport children to and from contact venues when required

• Work closely with social workers to support agreed care plans

• Follow all safeguarding policies and procedures

Person Requirements

• Experience working with children and families in a safeguarding or support setting

• Strong communication and relationship-building skills

• Ability to work flexibly and manage sensitive situations professionally

• Commitment to equality, diversity, and respectful practice

• Willingness to undertake ongoing training and development

Additional Information

The role requires flexible working based on the needs of children and families. Duties must be carried out in line with health and safety, safeguarding, and equality policies. The post holder will maintain professional relationships with colleagues, partner agencies, and service users.

This role requires a strong commitment to safeguarding and promoting the welfare of children. Appropriate background checks may be required.

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