Contact Officer

Contact Officer Location: Dorset Salary: Scale D - Starts at £27,204 rising by yearly increments to a maximum of £29,859 per annum Vacancy Type: Permanent , Full Time (37hours per week) We are welcoming applications for the role of DCM - Contact Officer with Dorset Police based at the following location(s): Bournemouth Police Station (OC) Owing to the nature of the role, candidates will need to have reached the age of 18 by the start date. The commencing salary will be Scale D £31,012 to £34,039 per annum inclusive of a 14% shift allowance PLUS the potential to earn up to £2,500 weekend working allowance, which is claimable once you have completed your classroom-based training and are working your shift pattern. Acting as the front line of policing as one of our Contact Officers at Bournemouth HQ you will be responsible for receiving non-emergency and emergency calls, and online contact from members of the public. Your role will be ensuring the most appropriate help and support is established, handling every call with empathy, whilst remaining calm when dealing with potentially sensitive and upsetting calls. The focus of the Dorset Contact Management (DCM) is on making every contact count by getting it right first time and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of service calls at the first point of contact within a 24 hour capability. Prior to your Contact Officer training course (which you will be advised of ..... full job details .....