https://jobs.co.uk/job/contact-channel-cx-lead-pertemps-thames-water--15b34785-c77e-4ad3-be03-bd45dbc7b0a4 RSS feed for Contact Channel CX Lead at Pertemps Thames Water. en-gb Thu, 20 Aug 2026 21:44:48 GMT https://jobs.co.uk/job/contact-channel-cx-lead-pertemps-thames-water--15b34785-c77e-4ad3-be03-bd45dbc7b0a4 https://jobs.co.uk/job/contact-channel-cx-lead-pertemps-thames-water--15b34785-c77e-4ad3-be03-bd45dbc7b0a4 Thu, 20 Aug 2026 16:44:10 GMT Location: Reading | Salary: Competitive salary from £62,650 - £70,000 per annum depending on skills and experience  | Type: Full time | Are you passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you’ll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You’ll lead the charge in breaking down silos, knitting together journeys and channels to deliver seamless, engaging, and cost-effective experiences. If you thrive on storytelling, campaign strategy, and journey design, have experience with implementing communication platforms, and a knack for channel best practice (especially email/SMS), this is your opportunity to make a real impact. What you’ll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery and ongoing improvement of all customer touchpoints Best Practice Implementation: Apply best practices in channel m... Full time