Contact Centre Test Lead [Cisco Voice, Contact Centre, Telephony, WebEx]

Key Skills: Cisco Voice, Contact Centre, Telephony, WebEx We are looking for Contact Centre Test Lead at London, UK - 2-3 days per week Onsite Must-Have Skills: Experience with Communication Platforms (phones, Workforce Management (WFM), call/screen recording, web chat, etc.) Experience with Telephony Access Layer (connection to the public phone network) Hands-on experience with Gamma, Cisco Webex Platform, and Microsoft Teams Test Assurance andamp; Governance Provide independent QA oversight for the Contact Centre migration programme. Review and challenge vendor test strategies, plans, schedules, and coverage. Ensure appropriate testing is conducted across: Regression testing, Network configuration validation, Disaster recovery/backup validation, Call recording validation, Integration testing, Rollback and recovery testing and End-to-end business process validation Assess risks, gaps, and quality concerns and provide recommendations to leadership. Establish entry/exit quality gates and sign-off criteria. Collaborate with client leadership, vendors, business users, and technical teams. Provide assurance updates, status reports, and escalation management. Facilitate defect triage and governance meetings. Test Management andamp; Delivery Define and baseline test packs and traceability matrices Monitor defect life cycle and enforce Priority 1/Priority 2 zero-tolerance governance Validate test evidence and completion reporting. Ensure business sign-offs and test completion ..... full job details .....