Contact Centre Team Leader

We have an exciting opportunity for a Team Leader to join the National Contact Centre team in Cardiff, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?If yes, then we''d love to hear from you What we offer:At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:28 days annual leave plus Bank Holidays, rising to 33 days plus Bank HolidaysAn extra day off for your birthday and options to buy or sell annual leavePension with 5% employer contributionEnhanced sick pay allowances, maternity and paternity paymentsHigh Street, retail, holiday, gym, entertainment and leisure discountsAccess to our financial wellbeing hub and salary deducted financeEmployee assistance programme and wellbeing supportAccess to EDI networks and colleague cafesCycle to work scheme and season ticket loansOngoing training and support with opportunities for career development and progressionAbout the role: This role is based at the National Contact Centre, Cardiff. As a Team Leader you will:Provide leadership, advice and guidance to the 24/7 team and monitor the progress and quality of work across the contact centre.Monitor queues, workload of staff and demand of all service against resources and move staff between these ..... full job details .....