https://jobs.co.uk/job/contact-centre-team-leader-tripcom--302d2e93-83a0-4d22-8809-3261f175d9cc RSS feed for Contact Centre Team Leader at Trip.com. en-gb Thu, 24 Sep 2026 01:41:39 GMT https://jobs.co.uk/job/contact-centre-team-leader-tripcom--302d2e93-83a0-4d22-8809-3261f175d9cc https://jobs.co.uk/job/contact-centre-team-leader-tripcom--302d2e93-83a0-4d22-8809-3261f175d9cc Tue, 22 Sep 2026 23:00:00 GMT Location: Edinburgh | Salary: £29000 - £31000/annum | Type: Permanent | About Us Since 2014, Trip.com''s Customer Support Centre has grown to 15 global centres, supporting travellers in more than 20 languages across 13 product lines. With over 30,000 employees in 30 countries, our mission is simple: to make every journey the best it can be, at the best possible price. The Role We are looking for a passionate Customer Service Team Leader to lead, coach, and inspire a team of advisors in our Edinburgh office. You will drive world-class customer service, support performance and development, and create an engaged, high-performing team environment. Using data and insight, you''ll remove barriers to success and help your team deliver our mission and values every day. What You''ll Be Doing: Lead, coach and develop your team through one-to-ones and development plans, using performance and quality data to identify risks and opportunities and track progress against targets Manage day-to-day people matters; attendance, conduct, probation, wellbeing and performance, escalating and collaborating with stakeholders, and maintaining accurate records in line with company processes Monitor workload, coverage and service levels, working with Workforce Man... Permanent