Contact Centre Team Leader

We are seeking an experienced and passionate Team Manager to lead a high-performing customer operations team. This role is ideal for a people-focused leader who is passionate about service delivery, team development, and operational excellence. The successful candidate will be responsible for coaching, mentoring, and motivating a team to consistently deliver exceptional customer experiences while achieving operational and regulatory standards. The Team Manager will play a critical role in driving team performance, maintaining quality standards, and ensuring compliance with FCA regulations, client expectations, and insurer partner requirements. A strong focus on customer journey management, performance improvement, and stakeholder engagement is essential. The team also supports the sourcing, ordering, and supply of parts and materials through strong relationships with manufacturers and suppliers worldwide to fulfil insurance claims and service requests. Key Responsibilities Lead, motivate, and support team members to ensure key deadlines and service level agreements are consistently achieved. Provide coaching, guidance, development support, and performance management to team members. Conduct regular Performance Development Reviews, delivering constructive feedback to support continuous improvement. Collaborate with support teams to identify opportunities for process improvements, efficiencies, and system enhancements. Manage daily team workloads effectively, ensuring optimal ..... full job details .....