https://jobs.co.uk/job/contact-centre-team-leader-cca-recruitment-group--c5d455d3-95a0-464e-8fd5-2279b953f31c RSS feed for Contact Centre Team Leader at CCA Recruitment Group. en-gb Mon, 01 Jun 2026 16:33:23 GMT https://jobs.co.uk/job/contact-centre-team-leader-cca-recruitment-group--c5d455d3-95a0-464e-8fd5-2279b953f31c https://jobs.co.uk/job/contact-centre-team-leader-cca-recruitment-group--c5d455d3-95a0-464e-8fd5-2279b953f31c Mon, 01 Jun 2026 11:50:42 GMT Location: Manchester | Salary: 30000.00-30000.00 Annual | Type: Permanent | Role: Call Centre Team LeaderLocation: Wythenshawe (office based)Term: Full Time, PermanentContract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekendsSalary: £30,000 - £33000 DOE + benefitsCCA Recruitment are excited to be recruiting for a Call Centre Team Leader to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team.This will be a role that delivers growth through improved skills and behaviours of the team.Role duties of the Call Centre Team LeaderBuild and deliver success plans for the teamEvaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI''sContinually assess the skill levels of the team, implementing remedial plans to enable successSupport personal development planningInspire teams with ... Permanent