Contact Centre Team Leader

Role: Call Centre Team LeaderLocation: Vauxhall LondonSalary: 33,000 and full benefits packageAre you looking for a company that rewards you? A growing company that has a clear progression path?Do you enjoy managing people but miss talking to customers? This role combines both and you will be rewarded for your efforts The role of the Call Centre Team LeaderAccountabilities and Deliverables of this Call Centre Team LeaderRole requirements of a Call Centre Team LeaderLeading the team to achieve target and hit SLA/KPIs.You will train, coach and mentor your team enabling them to meet targets whilst delivering exceptional customer service to customers.Ability to lead by example with high levels of customer service and closing skills.Constantly improves own and teams performance - lifts the performance of the team through effective documentation/driving performance and detailing employees improvement through development files.Sets plan for the week/month ahead based on current issues and analyses of previous week/month stats.Delivers weekly plans at health check meetings, through daily performance reviews and the delivery of work set by Call Manager.Utilises Coaching in 121sEnsures the relevant time is spent on employees'' and Team''s development, constantly reviews the performance of individuals, ensuring effective coaching is being conducted that relates to previous coaching sessions and is moving forward.Delivers documentation based on constant coaching and improvement of their ..... full job details .....