https://jobs.co.uk/job/contact-centre-team-leader-cca-recruitment-group--3b41b2d8-ba7c-4efe-8739-7c751d447142 RSS feed for Contact Centre Team Leader at CCA Recruitment Group. en-gb Mon, 01 Jun 2026 03:57:06 GMT https://jobs.co.uk/job/contact-centre-team-leader-cca-recruitment-group--3b41b2d8-ba7c-4efe-8739-7c751d447142 https://jobs.co.uk/job/contact-centre-team-leader-cca-recruitment-group--3b41b2d8-ba7c-4efe-8739-7c751d447142 Thu, 07 May 2026 23:00:00 GMT Location: Wythenshawe | Salary: £30000 - £33000/annum | Type: Permanent | Role: Call Centre Team Leader Location: Wythenshawe (office based) Term: Full Time, Permanent Contract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends Salary: -30,000 - -33000 DOE + benefits CCA Recruitment are excited to be recruiting for a Call Centre Team Leader to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team. This will be a role that delivers growth through improved skills and behaviours of the team. Role duties of the Call Centre Team Leader Build and deliver success plans for the team Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI''s Continually assess the skill levels of the team, implementing remedial plans to enable success Support personal developm... Permanent