Contact Centre Team Leader

About The Role:As a Team Leader in Client Support, you''ll be right at the heart of how we deliver brilliant service every day. You''ll guide, support and motivate a team of advisors who look after our admin, email and telephone workflows - making sure everything is accurate, efficient and delivered with the AO sparkle.You''ll keep the team on track, jump in when things get tricky, and create a positive environment where everyone knows what "great" looks like and feels confident delivering it. You''ll be the go-to person for quality, performance, coaching and escalation support, helping your advisors grow while keeping our customers and partners happy.Hours: 37.5 hours per weekShift Pattern: 5 out of 7 days.Here''s What You Can Expect To Be Doing:Leading and supporting a team of advisors across administrative tasks, email handling and telephone contacts, helping them consistently deliver their best work.Coaching advisors through regular 1:1s, performance reviews and ongoing development conversations.Creating a motivated, high-performing team environment where people feel valued, supported and clear on expectations.Managing attendance and conduct in line with AO policies, always taking a fair and people-first approach.Carrying out regular quality checks to ensure written communication, administration and data accuracy meet AO standards.Ensuring full process compliance so all work is consistent, efficient and customer-ready.Owning daily work allocation to keep priorities ..... full job details .....