https://jobs.co.uk/job/contact-centre-service-advisor-newcastle-sky--a648d843-3580-4bce-9949-6bb00b2246a8 RSS feed for Contact Centre Service Advisor - Newcastle at Sky. en-gb Thu, 23 Jul 2026 13:53:46 GMT https://jobs.co.uk/job/contact-centre-service-advisor-newcastle-sky--a648d843-3580-4bce-9949-6bb00b2246a8 https://jobs.co.uk/job/contact-centre-service-advisor-newcastle-sky--a648d843-3580-4bce-9949-6bb00b2246a8 Thu, 23 Jul 2026 11:52:49 GMT Location: City | Salary: 10000-500000 Annual | Type: Permanent | Contact Centre Service Advisor - Newcastle We''re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints. This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You''ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opportunities to add value to the customer conversation. You''ll need to be confident taking ownership of customer issues, working through complexity, and using your judgement to deliver the right outcome first time wherever possible - balancing strong resolution with great customer experience and commercial awareness. Proposed Start Date: 28th September 2026 Salary: £26,728 per annum Site: Sky, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne, NE1 4TD Shifts: 37.5 hours per week, 5 days per week, shifts will be between the hours of 8.00am and 9.00pm, including evening and weekend working Interviews: If you are successful at the initial assessment stage, you will be invited to attend an in... Permanent