Contact Centre Reporting Analyst

Role: Contact Centre Reporting AnalystSalary: £29,520 - £37,763 DOELocation: Chandlers Ford / Hybrid Could you turn complex data into meaningful business insight that drives better decisions? Do you enjoy uncovering trend, challenging assumptions and helping stakeholders understand the story behind the data? We''re looking for a Contact Centre Reporting Analyst to join our team in Chandlers Ford and help transform data into meaningful business insight. Working closely with stakeholders across the business, you''ll play a key role in understanding performance, identifying trends and providing the information needed to support better decision making.The RoleAs a Contact Centre Reporting Analyst, you''ll be responsible for gathering, analysing and interpreting data from across the business, using tools such as SQL, power BI and Excel. You''ll create reports and dashboards that provide valuable insight into operational performance.This role is much more than producing reports. You''ll be responsible for gathering, validating and interpreting data from across the business, ensuring stakeholders have access to accurate and meaningful information. By asking questions, investigating anomalies and exploring what''s driving performance, you''ll help transform complex datasets into clear stories and actionable insights that support the business.What We''re Looking ForWe''re looking for someone with a genuine passion for data and a naturally analytical and inquisitive mindset. You''ll ..... full job details .....