https://jobs.co.uk/job/contact-centre-quality-performance-analyst-sgn--373df301-05ae-4f09-9b2e-87d7f3eb9e28 RSS feed for Contact Centre Quality Performance Analyst at SGN. en-gb Mon, 07 Sep 2026 20:25:20 GMT https://jobs.co.uk/job/contact-centre-quality-performance-analyst-sgn--373df301-05ae-4f09-9b2e-87d7f3eb9e28 https://jobs.co.uk/job/contact-centre-quality-performance-analyst-sgn--373df301-05ae-4f09-9b2e-87d7f3eb9e28 Mon, 07 Sep 2026 11:51:36 GMT Location: Glasgow | Salary: 10000-500000 Annual | Type: Permanent | Resource and Performance Analyst Glasgow £29.9k - £35.9k per annum (dependent on skills and qualifications) Full-time Joint-contribution pension from 6% (12% total) - Enhanced maternity and family leave - Life assurance - HolidayPlus - Virtual GP and Employee Assistance Programme plus retail and leisure discounts and many more. REQ5809 Great customer service doesn''t happen by accident. It takes the right people, the right insight, and the confidence to keep improving every single day. That''s where you come in. As our Resource and Performance Analyst, you''ll help make sure our Customer Service Centre delivers brilliant experiences for every customer, every time. You''ll supervise telephony performance, spot patterns others miss, turn data into action, coach colleagues to be even better, and help ensure we''re always delivering safe, compliant and genuinely great service. No two days are quite the same. One morning you could be looking at forecasting and resource plans, the next you''re helping a Team Manager understand performance trends or carrying out quality reviews that make a real difference to how we support customers. If you enjoy solving problems, asking "why?", and he... Permanent