Contact Centre Performance Coach

Contact Centre Performance CoachLocation: PeterboroughDuration: Initial 6-Month Contract (Potential Extension to 9 Months)Working Pattern: On-siteThe OpportunityWe''re recruiting experienced Contact Centre Coaches, Trainers, and Performance Coaches to support a major customer service transformation programme for a leading organisation within a regulated industry.This project focuses on enhancing the capability of contact centre colleagues through effective coaching, training, and development interventions. You''ll play a key role in helping customer-facing teams improve performance, customer experience, and overall service delivery.Key ResponsibilitiesDeliver one-to-one and group coaching sessions to contact centre advisors.Identify performance gaps and implement targeted development plans.Support the delivery of training and upskilling initiatives.Provide ongoing feedback and performance support to operational teams.Work closely with team leaders and stakeholders to embed best practice.Monitor coaching effectiveness and support continuous improvement activities.Help drive improvements in customer outcomes, service quality, and operational performance.Skills andamp; ExperienceEssentialProven experience coaching, mentoring, or training staff within a contact centre or call centre environment.Strong communication and influencing skills.Ability to build credibility with stakeholders at all levels.Demonstrable experience improving individual and team performance through coaching ..... full job details .....