https://jobs.co.uk/job/contact-centre-operations-manager-michael-page--3e865df7-d4e5-4ec7-b5fa-be93fe6e7c3e RSS feed for Contact Centre Operations Manager at Michael Page. en-gb Mon, 06 Jul 2026 18:41:55 GMT https://jobs.co.uk/job/contact-centre-operations-manager-michael-page--3e865df7-d4e5-4ec7-b5fa-be93fe6e7c3e https://jobs.co.uk/job/contact-centre-operations-manager-michael-page--3e865df7-d4e5-4ec7-b5fa-be93fe6e7c3e Sun, 05 Jul 2026 23:00:00 GMT Location: Wakefield | Salary: £60000 - £70000/annum Bonus & Benefits | Type: Permanent | Contact Centre Operations Manager 12 Months FTC Leeds / Wakefield based - 4 days on site Leading regulated organisation Client Details Page group are working with a long standing & market leading client who are looking to appoint a new Contact Centre Operations Manager. With offices nationally, the role will be based at their Wakefield / Leeds site and will have responsibility for leading the overall contact centre function Description Overall operational & strategy leadership for a (Apply online only)fte multi channel contact centre function Create, implement & drive service level metrics across the function, in line with contractual agreements with a focus on customer experience, timescales and efficiency Drive consistency across the function to ensure all customer interactions are managed with the highest level of service Support the onbaording of new customers into the business through clear and transparent communications Create and deliver accurate reporting to Senior Directorate based on contact centre performance and activity Lead the operational adoption of digital and automation activities, enhancing the end to end customer journey across all touch point... Permanent