Contact Centre Manager

Contact Centre Manager Competitive Package + Excellent BenefitsAre you a manager who leads by example, values your team, and believes in supporting people to be their best?Do you enjoy being hands-on, approachable, and actively involved with your team day to day?Our client, one of Europe s leading online off-price retailers, is embarking on an exciting transformation journey. With a reputation for innovation and responsible customer engagement, they are now seeking a Contact Centre Manager to lead and inspire a team of 25 (rising to 50 during peak periods) within the Contact Centre department.The RoleThis isn t just about managing numbers it s about people. As Contact Centre Manager, you ll be at the heart of the team: coaching, supporting, motivating, and celebrating success. Your role will be to create a positive, high-performing culture where colleagues feel valued, engaged, and supported to deliver outstanding service every day.Key responsibilities include: Being visible, approachable, and actively supporting your team on the floor.Leading, motivating, and developing a high-performing team.Using data and insights to identify trends and continuously improve service.Collaborating across departments to deliver seamless customer and retail care.Ensuring compliance with KPIs, regulatory requirements, and service standards.Acting as a role model for care, teamwork, and responsibility across the business. About YouWe re looking for a manager who puts people first, with a ..... full job details .....