Contact Centre Manager

We are currently recruiting on behalf of our client for an experienced and inspiring Contact Centre Manager to lead their Customer Service Centre teams. This is a strategic leadership role offering a fantastic opportunity for someone who is passionate about driving performance, developing high-performing leaders, and shaping the future of a growing customer service operation from the outset.Key Responsibilities:Leading and inspiring Customer Service teams to deliver outstanding performance against operational, quality, compliance, and reporting standardsChampioning outstanding customer service, including inclusive and accessible support for customers in vulnerable situationsCreating an engaging, inclusive, and supportive working environment, leading on colleague engagement, wellbeing, and performanceBuilding strong relationships with internal and external stakeholders to influence and drive service improvementsLeading, coaching, and developing a team of managers, empowering them to build confident, high-performing teamsChampioning innovation and continuous improvement, including the use of digital technology, Salesforce, omnichannel services, and AI to enhance customer outcomesUsing data and insight to identify opportunities to improve performance and the overall customer journeySkills and Experience Required:Proven experience leading customer service operations within a contact centre environment, including responsibility for multiple teams and the leadership of ..... full job details .....