Contact Centre Manager

CONTACT CENTRE MANAGERBRISTOL / HYBRID£50-65kOur client based in Bristol is looking to recruit a Contact Centre Manager to join their team on a full-time, permanent basis.About the role

The Contact Centre Manager is responsible for direct line management of 15 Advisors and regular engagement with clients along with supporting the Customer Contact Director with leading the customer contact strategy.Responsibilities

Leading, coaching and developing a team of c15 Advisors to deliver against performance targetsOwning the customer contact journey map, embedding continuous improvement throughoutLeading client engagements from a day-to-day and escalation pointActing as the technical SME for contact centre platformsBuilding strong trusted relationships with clients and internal teamsRequired skills and experience

Experience leading high-performing customer service teams within a regulated contact centre environment, preferably Financial ServicesPreferably have experience with vulnerable customersExpert in coaching, people development and performance managementAbility to be hands-on with the day-to-day team management whilst also involved in the long-term strategyProven track record of driving service improvement and operational efficiencyExpert in contact centre technologies, sourcing and implementing platforms including telephony, CRM, WFM, QA tools and Knowledge SystemsExcellent stakeholder management and communication skills, experienced in collaborating closely with other departments.Next steps

If you’re professional, hard-working and interested in becoming a Contact Centre Manager, apply today with your current CV!Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren\''t contacted within 7 days, please assume your application was not selected.Don’t miss out! Apply ..... full job details .....