Contact Centre Agent

Job DescriptionContact Centre AgentLocation: Staffordshire (Hybrid following probation)Salary: £26,230 + uncapped commissionHours: Full-time We are seeking a motivated and resilient Contact Centre Agent to join the Customer Hub of an established organisation operating within the financial services sector. This role offers the opportunity to work in a fast-paced, customer-focused environment, supporting individuals to resolve outstanding balances through fair and affordable payment solutions. Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of customer service, compliance, and professionalism. They offer a structured environment with clear expectations, ongoing training, and opportunities for developmentBenefits as a Contact Centre Agent:£26,230 basic salary + uncapped commissionHybrid working model (3 days office / 2 days home after successful probation)25 days annual leave plus bank holidaysMandatory office shutdown between Christmas and New YearDedicated 2-week training programmeFlexible shift patternsCompany pension schemeCompany sick pay schemeFree onsite parkingKey responsibilities as a Contact Centre Agent:Handle inbound and outbound customer contact via telephone, email, and live chatCollect overdue payments and agree affordable payment plans in line with client instructionsAssess customer financial circumstances and tailor solutions accordinglyMaintain a professional, empathetic, and assertive ..... full job details .....