https://jobs.co.uk/job/contact-centre-agent-hays-business-support--e5df1ddc-6c7b-4efe-a3e3-e188f3f28f86 RSS feed for Contact Centre Agent at Hays Business Support. en-gb Mon, 01 Jun 2026 18:34:36 GMT https://jobs.co.uk/job/contact-centre-agent-hays-business-support--e5df1ddc-6c7b-4efe-a3e3-e188f3f28f86 https://jobs.co.uk/job/contact-centre-agent-hays-business-support--e5df1ddc-6c7b-4efe-a3e3-e188f3f28f86 Sun, 31 May 2026 23:00:00 GMT Location: Bristol | Salary: £13.50 - £15.50/hour £14 per hour + holiday pay | Type: Temporary | Your new company You''ll be joining a local organisation based in south Bristol. Work Pattern Shift patterns consisting of 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00, 11:00 to 19:00, 12:00 to 20:00 One weekend shift in every 3 weeks, weekend days to be taken in lieu Hybrid available for weekend and late shifts Your new role Handle inbound customer calls, providing clear, professional, and friendly support. Log all customer interactions accurately and promptly within the required CRM and call logging systems. Create, update, and resolve customer cases following internal processes and service-level expectations. Work across multiple systems to gather information, troubleshoot issues, and process customer requests. Escalate complex issues to relevant teams and ensure all follow up actions are recorded and tracked. You will not be strictly timed on breaks however lunch break will be on a rota. What you''ll need to succeed Previous experience in a contact centre, customer service, or helpdesk environment. Strong ability to use multiple software systems simultaneously, such as CRMs, ticketing tools, or case management platforms. Excellent communication skills... Temporary