https://jobs.co.uk/job/contact-centre-agent-hays--6fca78ff-5ccd-4a6e-b13b-3bbf99f36f7b RSS feed for Contact Centre Agent at HAYS. en-gb Mon, 01 Jun 2026 19:30:27 GMT https://jobs.co.uk/job/contact-centre-agent-hays--6fca78ff-5ccd-4a6e-b13b-3bbf99f36f7b https://jobs.co.uk/job/contact-centre-agent-hays--6fca78ff-5ccd-4a6e-b13b-3bbf99f36f7b Mon, 01 Jun 2026 11:51:51 GMT Location: Bristol | Salary: 14.00-14.00 Hourly | Type: Temporary | Contact Centre Agent - Temp ongoing Your new company You''ll be joining a local organisation based in south Bristol.Work PatternShift patterns consisting of 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00, 11:00 to 19:00, 12:00 to 20:00One weekend shift in every 3 weeks, weekend days to be taken in lieuHybrid available for weekend and late shiftsYour new role Handle inbound customer calls, providing clear, professional, and friendly support.Log all customer interactions accurately and promptly within the required CRM and call logging systems.Create, update, and resolve customer cases following internal processes and service-level expectations.Work across multiple systems to gather information, troubleshoot issues, and process customer requests.Escalate complex issues to relevant teams and ensure all follow up actions are recorded and tracked.You will not be strictly timed on breaks however lunch break will be on a rota.What you''ll need to succeed Previous experience in a contact centre, customer service, or helpdesk environment.Strong ability to use multiple software systems simultaneously, such as CRMs, ticketing tools, or case management platforms.Excellent communication skills b... Temporary