Contact Centre Advisor - Working from Home - Part Time

Job Title: Customer Service Advisor Location: RemoteContract Type: TemporaryWorking Hours: Part Time (Rolling 2 week Rota on Option 1 and 2) Option1 8am-12noon, Monday to Friday8am-12noon Thursday off, and working 11am-3pm on a SaturdayOption 29-1 (Mon-Thurs and working 9-1 Saturday)Week 2: 9-1 (Mon-Fri)Option 34pm - 8pm Monday to Friday Exciting Opportunity Awaits!Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism.Key Responsibilities:Manage customer inquiries via telephone, email, and webchat, updating the system with call notes.Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions.Support customers in sensitive circumstances while maintaining professionalism and impartiality.Identify complex queries and escalate them to ensure fair outcomes.Adhere to company guidelines while providing clear and efficient responses.Update client systems accurately with all key information.Navigate multiple secure client systems to retrieve and record information.Ensure compliance with GDPR and data protection requirements.Conduct security checks and verify customer identities before discussing sensitive information.Maintain confidentiality and accuracy while managing sensitive information.Meet performance ..... full job details .....