Contact Centre Advisor

Contact Centre AdvisorCroydon office location with Hybrid working£28,675 per annum plus Civil Service PensionPermanent, Full-Time At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK.Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system-playing a vital role in strengthening retirement security nationwide.We''re looking for a Contact Centre Advisor to join our award-winning contact centre team. This is a great opportunity to build a career with us, supporting members when they need clear, helpful and reassuring guidance.Our contact centre is central to the work of the PPF. As the first point of contact for many of our members, you''ll play an important role in providing an excellent service and helping people understand their pension arrangements. Every call is different, and you''ll support members with a ..... full job details .....