Contact Centre Advisor - On Site

Are you ready to make a difference in your community? Join our dynamic team as a Customer Service Advisor in Stevenage! This is a fantastic opportunity to engage with Hertfordshire citizens and businesses, providing them with access to essential Council services.Contract Type: TemporaryLocation: Stevenage on siteHours: Monday-Friday between 08:30-17:30, 1 Saturday in every 10-12 weeks (10-2)Why Join Us?Be the first point of contact for residents and businesses seeking support.Play a vital role in delivering high-quality, innovative services.Join a friendly team that values effective communication and collaboration.As a Customer Service Advisor, you will:Handle incoming customer requests primarily via telephone, email, and web services.Ensure all interactions are logged accurately using our technology systems.Provide advice, assistance, and support to citizens and businesses interacting with Council services.Maintain a high standard of service delivery in line with agreed processes and procedures.Adapt to future technology developments, including potential social media interactions.What We''re Looking For:A positive attitude and a passion for helping others.Excellent communication skills, both verbal and written.Strong organizational skills and attention to detail.Ability to work effectively under pressure and manage multiple tasks.A team player who thrives in a collaborative environment.What We Offer:A chance to impact your community positively.A supportive and inclusive ..... full job details .....