Contact Centre Advisor - On Site

Join Our Team as a Customer Adviser! Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client''s customer service team! Position: Customer AdviserLocation: Stevenage (Fully On-Site)Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks) Start Date: 17/09/2026 What You''ll Do: As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services. Your role will encompass: Handling diverse customer inquiries through telephone and e-Service channels Providing accurate advice and assistance with a friendly demeanour Logging customer requests efficiently and effectively Supporting the digitization of services to enhance user experience Ensuring compliance with agreed processes to maintain high standards of service delivery What We''re Looking For: We seek individuals with a strong skill set, including: Excellent Communication Skills: Both verbal and written, with the ability to converse comfortably with the public Good Telephone Skills: A pleasant phone manner that promotes a positive customer interaction Customer Service Experience: Previous experience in a contact centre or customer-facing role is a plus! PC Literacy: Strong keyboard skills and comfort with technology Multi-Channel Proficiency: Familiarity with webchat and social ..... full job details .....